Objective
to make a difference you have to give your all.
Hello! As you already know, my name is Agastya. I was a consultant and a full stack developer before that. I say was because I decided to have an adventure, and move from my home in Sydney to Toronto - on the other side of the globe. One of the highest things on my bucket list is to see the world, experience new and exciting things and ultimately leave it better than I found it.
Experience
JDS AUSTRALIA, Consultant
November 2018 - August 2019
At JDS I strived to assist my clients through being a subject matter expert in the Application Performance Management (APM) space. AppDynamics and Splunk were the tools used to meet the Clients APM needs. For each client and individual project, I would assess the use of the AppDynamics and Splunk tools for key systems. Often these enterprise applications and systems would use a vast array of different technologies, the scope of the project was specially contained to the IT Operations, Application Analytics, User Experience and Application Performance areas.
For each project I would work closely with clients to verify requirements by understanding the business and the role of the application, and deploy software components, including the installation, configuration and testing of both the AppDynamics and Splunk tools as well as provide support for the data aggregation, processing, analysis and operational reporting systems. set up . To drive customer success during engagements, frequent and through communication with the project and BAU teams was required. After engagements, the BAU and Business teams were trained in their specific application configurations in an attempt to make them self sufficient. This involved technical and business reporting, communicating solutions during delivery, and a handover document which detailed the entirety of the project work undertaken.
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The University of Sydney, Project lead and developer
October 2017 - November 2018
As a Project Lead and Developer for the Enterprise Systems Strategy team I was tasked with the Student Experience project. My Project Lead role was to coordinate the development, maintenance, and documentation of the mobile app and university portal functionality in support of the delivery of the Student Experience project by liaising with business stakeholders in other parts of the University to gather requirements, determine availability of resources, and to effectively market the new tools that were under development. Furthermore, I partnered with Marketing and Communication teams to ensure that the tools being developed complied with branding guidelines and with the University’s external relationship objectives. This partnership was critical in getting the required sign off to create content, such as videos, posters, and web articles, for delivery to wider audiences via the appropriate channels in preparation for launch and ongoing support. As one of the mandates was that this project be run using Agile Methodology that the ICT had chose, I also acted as a Scrum Master to ensure that all Jira tickets were correctly written, well documented, all parties were held responsible for their chosen work and all road blocks were removed as they came up. Further to this, I worked collaboratively with others on loan from various teams to conduct PI planning sessions, set attainable sprint points and conduct retrospective.
In my Developer role I was responsible for the design and implementation of a new University application and replacing an aging student portal (myUni) as well as supporting the already existing existing tools. The new myUni portal was written using HTML/CSS/JavaScript (Node.js) for front end and PHP (Laravel), Python and Java for the backend. Being the sole developer dedicated to this project I wanted to keep overheads down, thus I implemented a dev-ops strategy which was to use the Atlassian Stack and create a CI/CD workflow which assisted with code reviews, automated testing using Selenium and automatic deployment to AWS. As with any project, another key component that I was tasked with was the documentation of the mobile app and university portal code and functionality via Confluence.
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The University of Sydney, ICT helpdesk officer
July 2016 - September 2017
The ICT Helpdesk Officer role was a mix between Level 1 and Level 2 Support roles, and sometimes branching to Level 3. The Helpdesk Officers provide excellent customer service over the phone to university staff and students using strong communication skills, handle customer escalations and complaints to ensure that the best possible outcomes are reached and solve and sort incidents and assigning tasks and tickets to the correct teams and departments. This branched into the technical space as when certain elevated privileges (admin roles in application, Windows Domains, and certain superuser accesses) were assigned to us to enhance first contact resolutions.
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Apple, Specialist
September 2014 - July 2016
The Specialist role with the Apple Retail was an amazing opportunity to experience and contribute first hand to the world class service Apple Stores provide and deliver great customer experiences in a very active environment. To stay ahead of the curve I invested time into learning new products and features as they were released My strong communication skills allowed me to converse freely and comfortably with small groups as with individual customers about these products and features. Specialists are able to provide the correct complete tailored solution to customers including assisting the customers in setting up their new devices so when they leave the store they are ready to use their devices as normal. Ability to think quickly and perform problem-solving tasks, even within changing conditions was a key necessity that allowed me to drive customer satisfaction.
Languages
Technology Stack
Skills
Volunteer work
St John Ambulance Australia - NSW, project officer and First Responder
January 2017 - Current
As part of St John Australia, I trained to be a First Responder and provided First Aid at community events as well as provide training and mentorship to Cadets as part of the State Youth Group. As a Project Officer I reported into the Deputy Commissioner (Youth) and worked with the leadership team to plan, execute and report on projects that were being run under the Youth branch within NSW.
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SMASH!, Logistics director
December 2013 - April 2015
As the Logistics Coordinator and soon after Director, I was responsible for establishing the Logistical capabilities of SMASH!. As a Not-for-Profit, it was critical that we worked to ensure that were hosting the best possible events for our attendees and to that end I lead and managed a team of 10 people under the Logistics department. This role had significant responsibility and authority to act on behalf of the organisation to communicate and negotiate with external parties and commit to supplier and contractors as well as sign contracts for venue hire, vendors, and suppliers. My team and I managed all the equipment that is brought to SMASH which includes signage, radio communication equipment, ticketing registers, audio visual equipment, and any other equipment brought to the event.
I endeavoured to build my team with the following skill sets, and trained up staff that shows potential
Knowledge of shipping, receiving and logistics
Knowledge of inventory management process
Ability to succinctly exchange information in a formal meeting environment
Strong problem solving ability with personal and business maturity
Exceptional ability to prioritize multiple daily tasks to ensure work is completed with minimal supervision
Ability to communicate professionally and effectively with customers
Ability to prioritize time effectively and work well under pressure
Excellent communication skills, both written and verbal
Education
The university of sydney, australia
Bachelor of Science (Physics and Computer Science)
Graduated 2017
InterestS
Astronomy
Photography
Astrophotography
Audiobooks and Podcasts
Exploring the world
Bushwalking/Hiking
Volunteering